FAQS
Welcome to the Style Pet Ltd FAQ page! Here, you’ll find answers to common questions about our products, services, and policies. If you can’t find the information you’re looking for, feel free to reach out to us!
What products does Style Pet Ltd offer?
We offer a wide range of premium pet products, including pet food, toys, and accessories designed to keep your pets healthy and happy. Browse our full selection on stylepet.co.uk.
To place an order, simply:
- Browse our website and select the products you want.
- Add them to your cart and proceed to checkout.
- Enter your shipping details and payment information.
- Confirm your order. You will receive an order confirmation email once your purchase is complete.
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placing it, provided it has not entered fulfillment. Please contact our customer support team at services@stylepet.co.uk for assistance.
How long will it take for my order to arrive?
Once your order is placed, we process and ship it within 1-3 working days.
- Standard Delivery: 3-5 working days
- Express Delivery: 1-2 working days (if available)
What shipping options do you offer?
We offer the following shipping options:
- Orders £10 – £29: £2.99
- Orders £29 – £39: £1.99
- Orders over £39: Free shipping!
Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.
After your order is dispatched, we’ll send you an email with tracking information, so you can monitor the progress of your shipment.
Yes! You can return most items within 14 days of receiving your order. Please refer to our Return and Refund Policy for details on how to initiate a return.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We’ll offer a replacement or full refund after verifying the issue.
How do I contact customer service?
You can reach our Customer Service team via:
- Email: services@stylepet.co.uk
- Phone: +447564309989
- Operating Hours: Monday to Friday, 9:00 am – 6:00 pm
Currently, we do not offer gift cards. However, we are exploring the possibility of adding them in the future.
Are there any restocking fees for returns?
No, we do not charge restocking fees for returned items. Returns are processed without any hidden charges.
What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit cards (Visa, MasterCard, American Express)
- PayPal
How do I know if a product is right for my pet?
We provide detailed product descriptions and ingredients on each product page. If you have specific questions about a product, feel free to contact our team for guidance.
What happens if I don’t receive my order?
If you haven’t received your order within the expected time frame, please check the tracking information. If there is no update, contact our customer support team, and we’ll investigate the issue with the courier.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Style Pet Ltd
Email: services@stylepet.co.uk
Phone: +447564309989
Address: 5115, 58 Peregrine Road, Ilford Hainault, IG6 3SZ, United Kingdom
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